FAQs

At our website www.onatravellers.com . You can search for better deals: a flight, hotel, tours, activities, car rentals and more such local specialties.

Search HERE

As We are a one stop for all travelling needs; a Partner here is referred to someone who owns a service or product to offer to clients.

When you signup as a partner, you can then list your services: flight, hotels, tours, activities & car rentals.

Clients will book your services and you will manage all incoming reservations, funds management, withdrawal of your funds inside the partner dashboard.

Click to Register as partner HERE

Yes – any cancellation fees are determined by the property and listed in your cancellation policy. You’ll pay any additional costs to the property.

As we are a platform that connects clients and owners, cancellation policies varies from owner to owner. you should check when booking the cancellation policy from owner.

If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking isn’t free to cancel anymore or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property, and you’ll pay any additional costs to the property.
Canceling a Non-Refundable booking usually incurs a charge. However, you might have the option to request free cancellation when managing your booking. This sends a request to the property, who may decide to waive your cancellation fee. It’s not possible to change dates for a Non-Refundable booking, though it’s possible to re-book for your desired dates if your waive fees request is successful.
After you cancel a booking with us, you should get an email confirming the cancellation. Make sure to check your inbox and spam/junk mail folders. If you don’t receive an email within 24 hours, contact the property to confirm they got your cancellation.
You can find this in your booking confirmation.
Credit cards are the most widely-accepted payment method for listings on onatravellers.com, and most of them use credit cards to validate your booking.
 
In some cases, alternative payment methods like PayPal etc. are also accepted. There are some exceptions to this, where you can possibly book with a debit card.
 
The accepted payment types will be listed in your booking confirmation. You can also call them to double-check what they accept.

For each booking, onatravellers.com provides a unique and anonymous alias email address for both you and the owner. All messages sent to this alias email will be forwarded to the owner, including links, images, and attachments.


For security purposes, onatravellers.com has an automated system that monitors communication for malicious content. This includes spam and the limitation of certain file types, such as .zip, .rar and .exe.

Please be aware that email communication generated by the owner will be sent on their behalf by onatravellers.com. onatravellers.com cannot be held accountable for the content of the communication. If you suspect that the content of the communication is inappropriate, suspicious or contains spam, we ask that you report this information by clicking on the link at the bottom right corner of the email.


These communications will be stored by Onatravellers.com. Onatravellers.com can access direct communications upon request from either you or the owner, and if strictly necessary, for security or law enforcement purposes, such as fraud detection and prevention.


Onatravellers.com may analyze communications to improve its services. If you don’t want Onatravellers.com to monitor or store your direct communications made through onatravellers.com, please do not use the direct communication feature offered by onatravellers.com, including communication through alias email addresses.

Trending